METROCOM MOBILE

Business Mobile Plans & Pricing

Flexible business mobile plans with a choice of unlimited or capped data options. Our open-term plans give your business the freedom to change plans with just one month’s notice, without being locked into a
long-term contract.

All plans include unlimited NZ and Australia calls and SMS, mobile hotspotting, and access to 4G and 5G mobile networks where available. Whether you need a simple business mobile plan or higher data allowances for a mobile workforce, there’s an option to suit your business.

Business BASIC

2GB

MAX SPEED DATA CAPPED AT 2GB

CAPPED

  • 2GB capped data at max speed. Additional data packs can be applied at additional cost.

  • Unlimited NZ and AUS calls and SMS*

  • Hotspotting

  • Best for users who are mostly connected to Wi-Fi and have low mobile data needs.

$30.00

/ month (ex GST)

Business PLUS

30GB

MAX SPEED DATA THEN ENDLESS AT 1.2MPB

RECOMMENDED - ENDLESS

  • Endless data

  • Unlimited NZ and AUS calls and SMS*

  • Hotspotting

  • Best for users who often rely on mobile for work connectivity and consume digital content when on the road

$45.00

/ month (ex GST)

Business PREMIER

1TB

MAX SPEED DATA THEN ENDLESS AT 1.2MPB

ENDLESS

  • Endless data

  • Unlimited NZ and AUS calls and SMS*

  • Hotspotting

  • Best for users needing no-compromise high-speed data.

$65.00

/ month (ex GST)

Business DATA-ONLY

20GB

DATA-ONLY STANDARD

  • Up to 20GB of Data per month

  • Cheap Hotspotting without calls
    or SMS

$29.00

/ month (ex GST)

* All plans include unlimited calling and text to Australia and New Zealand, hotspotting, 4G & 5G where available.  Refer to International Calling Rates and Additional Fee below for out-of-bundle pricing. No charge for change plans or porting.

Metrocom Mobile Information

Postage and Handling

P&H applies for orders that include physical SIMs and are per delivery address. eSIMs are delivered via email at no charge.

Defaults

All Plans

International Roaming Pack is active on all new connections (Roaming packs, pricing & destinations below).

•  Only charged when landing in roaming location

•  No set-up needed before travelling

•  Contact us to remove/change roaming pack


No casual rate roaming charges will be applied in countries not included in the roaming pack

Business Basic (2GB Capped Plan)

No casual data overage allowed after usage of 2GB. Data add-on must be purchased to keep using data.

We recommend you upgrade your plan instead of using data addons. You can change your plan at no cost every month.

Roaming

International Roaming Pack renews automatically up to 3 times within a billing period Roaming packs activate and charge on landing.

Mobile Roaming Management Pro-tips

Here are some ways to help ensure smooth roaming for your users:

  1. When our users roam, an International Roaming Pack ($25 for up to 14 days) will be applied automatically by default when they arrive in a new country. No setup is required.

  2. Once applied, the roaming pack will automatically renew up to two additional times in the same billing period if data or calls are used up (a maximum of three packs per billing period), helping users stay connected while avoiding high casual roaming charges.

  3. If a user would prefer to have an Australia Daily Roaming Pack ($7 per day) applied as their default, they need to let us know before they roam. However note that users with the Australia Daily Roaming Pack active will not have access to roaming features in other countries.

If a user experiences issues when roaming, they can call +64 3371 0866 which will put them directly through to the international roaming help line.

Destinations

The countries & territories listed below are covered within our International Roaming Pack. Please contact us if you intend to roam in destinations not listed. Casual roaming is turned off by default to avoid bill shock.

•  American Samoa

•  Argentina

•  Australia

•  Austria

•  Belgium

•  Brazil

•  Canada

•  China

•  Christmas Island

•  Fiji

•  France

•  Germany

•  Greece

•  Hong Kong

•  India

•  Indonesia

•  Ireland

•  Italy (including San Marino
& Vatican City)

•  Japan

•  Macau

•  Malaysia

•  Nauru

•  Netherlands

•  Papua New Guinea

•  Philippines

•  Portugal

•  Qatar

•  Rarotonga

•  Samoa

•  Saudi Arabia

•  Singapore

•  South Africa

•  South Korea

•  Spain

•  Switzerland

•  Taiwan

•  Thailand

•  Tonga

•  Vanuatu

•  Venezuela

•  Vietnam

•  UAE

•  UK (England, Scotland, Wales, Northern Ireland & Channel Islands: Jersey, Guernsey, Isle of Man)

•  USA (including Hawaii, Alaska, Puerto Rico, US Virgin Islands)

International Calling Rates

Additional Fees

All calls are charged per second with a minimum charge of 1 minute per call International TXT are charged per 140 characters.
Subject to change without notice.

Commercial in Confidence. All pricing excludes GST

We subscribe to the New Zealand Telecommunications Privacy Act 2020. The Act outlines the responsibilities of entities that collect individuals' information. Schedule 4 of the Act also explains how location information is collected for emergency services to locate individuals.
You can find this information here.

FAQ’s

 

Hotspot/Tethering

  • Yes, hotspotting where a mobile device can act as a wireless access point for other nearby devices is available on all plans at no extra cost.

Data SIMs / Plans

  • Not currently, however existing plans can be used in data capable only devices. For example we have the 1TB plan for $65 with endless data at 1.2Mbps once that cap is reached.

Porting

  • None, free to bring a number from any network – prepay or on account.

  • Generally the porting process is completed within 30mins of the scheduled time, however can take up to four hours in some cases for all carriers to update their records to ensure calls to/from all service providers are possible.

  • Note that there may also be delays of up to 2-3 days before all SMS providers have updated their routing records. This means some SMS messages (e.g. verification texts) may not be delivered during this initial period. We recommend users have other methods in place (via authentication apps or email) during this time.

Voicemail

  • You will lose access to voicemail messages stored with your previous providers once when you cut over to Metrocom Mobile, so be sure to check them before you switch.

  • Contact Metrocom Support.

  • Ensure you setup a voicemail PIN and greeting for your mailbox after your Metrocom mobile service is activated via the voicemail shortcut on your phone, or by dialling 083 083 210.

    Once overseas you can check your voicemail via the following steps:

    1. Dial +64 83 083210.

    2. Enter your mailbox number. This is your area code and phone number with the zero dropped off the start.

    3. Enter your PIN.

    Follow the voice prompts.

Wi-Fi calling

  • Yes. Enabled on all connections.

  • Calling over WiFi (VoWiFi) is supported via Metrocom Mobile. This is where calls can be made and received via the Wi-Fi network that your phone is connected to and is especially useful where mobile reception is weak. You may need to enable it on your device and will see “Spark NZ WiFi Calling” as your network name while operating in this mode.

    4. Note that WiFi Calling is not supported while roaming overseas.

Roaming

  • A roaming pack is applied automatically on arrival in an eligible country you will be notified of this by an automated SMS message. Packs are charged at $25 and last 14 days. After 14 days a new pack is automatically applied if you are still roaming. Eligible countries for roaming are available from your account manager.

  • The unlimited calling minutes and texts to AU and NZ is while the mobile is based in NZ. There is a 14 day roaming pack ($25) that activates for roaming to a number of countries including Australia. (Calling and texting in Australia is not covered under the standard calling pack). You can also get in touch to switch to a $7 AU daily roaming pack instead.

Calling Costs

  • No, Metrocom still have to pay termination fees to all of the mobile network operators including Spark for calling to mobiles so standard rates will apply. Remember, all calls to Australia and other commonly called countries are only 5 cents per minute from Metrocom landlines.

Call Divert

  • Yes but it will cost standard calling rates. We are actively exploring ways to have a standalone offering.

  • Not at this stage.

  • Call Divert is available using the existing Spark star codes - also our Customer Service team can help add/remove them.

Network Name

  • We use Devoli as our Mobile offering, and underneath the branding it's all run by the biggest, most reliable mobile provider in the country, Spark NZ.

Data Allocation

  • The data allocation runs from 26th-25th every month. You get a full (i.e not prorated) data allocation on your first part month. So if you sign up for a 30GB plan on the 24th of the month, you will get 30GB to use in two days, then it will roll over with a fresh 30GB on start of the 26th.

  • If you are on a capped plan there are 1GB data packs that you can purchase ($18 at launch). However our recommendation is that if you are finding your monthly allocation isn’t sufficient then our recommendation is that you upgrade you plan to one of the Endless plans e.g. Business Starter (4GB Unlimited) (extra $10 for the month over and above 2GB capped plan).

Apple Watch / One Number

  • We aren’t currently able to support this feature, however hope to be able to in the near future.

  • We aren’t currently able to support this feature, however hope to be able to in the near future.

Early Termination Charges (ETCs)

  • All of our plans are monthly, which means there are no termination fees/ charges if you need to cancel a connection at some point in the future.

Additional Charges

  • You’ll see an additional line per service on your bill summarising any SMS (e.g. MMS, international), Voice, and Data charges respectively that fall outside your monthly plan.

Postage & Handling

  • There is a $15.95 postage and handling charge per delivery address for physical SIMs (regardless of the quantity in your order). Alternatively you can opt for an eSIM to does not require delivery.

Service Termination

  • This is currently done via contacting Customer Service.

Plan Change

  • For now plan changes can be made via our Customer Service team. The plan change is immediate and there is no charge for making the change. You’ll get the full data allowance for your new plan from the date you change it to the end of the current billing cycle.

eSIMs

  • Yes, provided your device supports it, you can select eSIM as the option on the mobile ordering form to get a connection up and running without having to ship a physical SIM!

Data Usage

  • Contact Customer Service. Note that this information is refreshed at regular intervals and may not reflect usage within the last hour.