SOLUTION /

Implement a professional Cloud PBX with Auto Attendant/IVR, business-hours and holiday greetings, direct-dial extensions, department routing, music and messaging on hold, consistent business caller ID and after-hours answering. Calls can be directed to the appropriate accountant, partner or department without unnecessary transfers.

SOLUTION /

Use advanced call queues, hunt groups, reception groups, intelligent call distribution, callback functionality, overflow routing and temporary queue announcements, with sufficient concurrent call capacity and the ability to scale during seasonal peaks.

SOLUTION /

Use simultaneous desktop and mobile ringing, missed-call alerts, voicemail-to-email, voicemail transcription, callback queues, reception hunt groups and overflow routing to ensure calls can be answered or returned promptly.

SOLUTION /

Provide department routing, ring groups, team-based queues, skills-based routing, client-specific routing where appropriate, direct extensions, presence indicators, call pickup, internal transfers and overflow routing.

SOLUTION /

A reception console with presence indicators, shared directories, caller identification, team call pickup, shared voicemail and department availability gives reception greater control over incoming communications and makes call transfers more efficient.

SOLUTION /

Integrate the telecommunications platform with systems such as Xero, MYOB, QuickBooks, Microsoft 365 and supported CRM or practice-management platforms, providing features such as caller identification, screen pops, client history, click-to-call, automatic call logging, contact synchronisation, call notes and interaction history.

SOLUTION /

Use voicemail-to-email, voicemail transcription, shared and department voicemail, missed-call notifications, message forwarding and callback management to ensure messages reach the appropriate person or team quickly.

SOLUTION /

Provide desktop softphones, mobile apps, laptop calling, mobile office extensions, secure remote access, extension-to-mobile capability, consistent business caller ID, device switching and internal transfers. Staff can remain connected to the firm's communications system regardless of location.

SOLUTION /

Combine a Cloud PBX, business-grade fibre, automatic failover, 4G/5G backup, automatic call diversion, mobile failover routing, remote working and cloud redundancy to keep the firm's main numbers operational when the office or primary internet connection is unavailable.

SOLUTION /

Implement a secure cloud platform, encrypted communications, secure voicemail, role-based permissions, multi-factor authentication, secure call recordings, audit trails, access controls and spam/fraudulent-call protection.

SOLUTION /

Provide automatic or selective call recording, inbound and outbound recording, searchable recordings, secure storage, permission-based access, retention controls, audit trails and pause/resume functionality where appropriate, with recording practices configured in accordance with applicable New Zealand privacy and legal requirements.

SOLUTION /

Support for Microsoft Teams and Zoom integration where required, high-quality audio, easy to use and connect for presentations ie “Share your system”, simple meeting scheduling, desktop and mobile access and internal collaboration tools, creating a more integrated communications environment. We supply and install Video Conferencing hardware.

SOLUTION /

Provide missed and abandoned call reporting, response times, call volumes, peak-period analysis, queue statistics, staff responsiveness, department reporting and historical trends. This allows management to identify where calls are being missed or clients are waiting too long.

SOLUTION /

Call reporting dashboards provide information on call volumes, missed and abandoned calls, peak calling periods, average wait and response times. This can identify staffing requirements and periods where additional call-handling capacity may be required. Live & scheduled reporting also available.

SOLUTION /

Use a single Cloud PBX with shared numbering, internal extension dialling, centralised reception, shared directories, cross-office transfers, unified reporting and centralised administration.

SOLUTION /

Low cost flexible licensing, easy user additions and removals, predictable monthly costs, low hardware dependency, temporary user capability, simple onboarding and offboarding, and scalable call capacity.