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A highly reliable hybrid phone system, supported by business-grade internet, automatic failover and backup calling options. Calls can automatically divert to mobiles or alternative numbers if the primary connection fails.

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Department extensions, Direct Inward Dial (DID) numbers, ring groups and intelligent call routing for customer service, bakery, deli, butchery, online orders, receiving and store management. Staff can easily transfer calls between departments.

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A simple Auto Attendant with clear menu options, call queues, hold messaging, overflow routing and Callback functionality. Custom greetings can also be configured for individual stores, trading periods and special events.

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Cordless/DECT handsets, Ruggedised Cordlesses, mobile integration, Wi-Fi calling and mobile apps allow staff and managers to remain connected throughout the store. One-touch speed dials can provide quick access to suppliers, head office and maintenance teams.

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Integrated phone system with overhead paging, zone paging and phone-to-paging functionality. Staff can quickly make announcements to specific areas or the entire store, with emergency broadcast capability available where required.

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Dedicated Deliveries/Receiving number or menu option, with calls routed directly to the appropriate team. Priority routing, shared-phone quick dials and call logs can help streamline supplier comms.

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Configured time-based routing rules so calls are automatically directed according to trading hours, delivery periods, evenings, weekends and public holidays. “Divert the office to Checkouts at 3…”

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Automated trading-hour announcements, public holiday messaging, voicemail routing and emergency contact options. Calls can also be redirected to designated numbers where after-hours support is required.

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Telecommunications can integrate with security offices, panic alarms and emergency notification systems where supported. Emergency calling can also be configured with appropriate location information for individual stores.

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A centralised cloud platform providing multi-site management, shared reporting, inter-store extension calling and consistent phone configurations. Head office can manage the overall system while individual stores retain appropriate administrative control.

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A mobile app/softphone allows managers to make and receive business calls from their mobile device while maintaining the store's business identity and caller ID.

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Integrated telecommunications with compatible POS, ticketing, online-ordering or customer-service systems. Dedicated call flows can direct click-and-collect enquiries to the appropriate team, while SMS can provide customer notifications where supported.

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Blind and attended call transfers, call pickup, hunt groups and shared departmental numbers, allowing staff to quickly manage and redirect calls.

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Call analytics dashboards can show missed calls, abandoned calls, call volumes, peak calling periods and departmental activity. Multi-site reporting can provide both individual store and group-level visibility.

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Implemented role-based permissions, store-level and head-office administration, call recording where appropriate, and spam/fraud call controls, configured to suit the organisation's requirements and applicable privacy obligations.

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A scalable on-premise platform provides flexible user licensing, allowing users and services to be added or removed as staffing requirements change. Deskphones, cordless devices and mobile applications can be combined to minimise unnecessary hardware costs.

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Durable professional deskphones, cordless/DECT handsets and appropriate headsets designed for practical day-to-day use, with simple interfaces that require minimal staff training.

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SMS, voicemail transcription and digital customer-service integrations provide alternatives to traditional calls. SMS can be used for order-ready notifications and other customer updates where appropriate.

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Telecommunications can integrate with CRM, POS, ticketing and operational systems, providing features such as click-to-call, customer information, call logging and voicemail transcription. More advanced solutions can also incorporate AI-assisted call summaries where appropriate.