HOTEL PHONE SYSTEMS
Hotels rely on seamless communication and dependable technology to deliver a high standard of guest service and maintain efficient day-to-day operations.
From reservations and reception to housekeeping, restaurants, management and guest services, every department needs to stay connected. Reliable telecommunications also play a critical role in providing guests with fast Wi-Fi, supporting business operations and maintaining communication across the property.
Metrocom provides integrated business telecommunications solutions designed around the operational requirements of hotels and accommodation providers.
From business-grade internet, cloud phone systems and Wi-Fi to structured cabling, mobile communications and CCTV, Metrocom can coordinate the technology infrastructure your property needs through a single point of contact.
The result is a connected, scalable and professionally managed solution that supports your staff, enhances the guest experience and helps keep your business running smoothly.
Requirements and Solutions
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Reliable, High-Capacity Internet Connectivity
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Hotels need dependable, high-speed internet to support reservations, reception, payment terminals, staff systems, guest Wi-Fi and online services. Business-grade fibre connectivity, network infrastructure and suitable 4G/5G failover options help maintain internet access if the primary connection fails. Solutions can be scaled to suit the hotel's size, occupancy and operational demands.
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Professional Hotel Phone Systems
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We supply and configure cloud-based phone systems with call queues, auto-attendants, direct dial numbers, call transfers, voicemail-to-email and customised business-hours routing. Systems can be designed around reception, reservations and individual departments, with guest-room telephony assessed according to the hotel's requirements.
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Fast, Reliable Guest Wi-Fi
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Guests expect reliable Wi-Fi and the network must accommodate multiple devices without compromising the hotel's operational systems. We design and install Business-grade Wi-Fi networks with appropriately positioned access points, sufficient capacity and coverage planning. Separate guest and business networks can help protect internal systems while delivering a consistent connectivity experience across the property.
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Structured Data and Electrical Cabling
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Hotel technology depends on a reliable physical infrastructure. We provide certified data and electrical cabling solutions, including network outlets, structured cabling, equipment connections and infrastructure upgrades. Cabling can be coordinated with internet, Wi-Fi, telephony and security installations to create an integrated foundation for the hotel's technology.
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CCTV and Security Infrastructure
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Security systems require dependable network connectivity and suitable recording arrangements. We supply CCTV systems and the supporting network infrastructure, including data cabling and connectivity. Solutions can be planned around the property's layout, monitoring requirements and recording needs, with appropriate access controls and retention arrangements.
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Staff Mobile Communications
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Management and hotel teams need to stay connected. We provide business mobile plans and compatible communications solutions to support staff coordination. Cloud phone applications can also allow authorised staff to make and receive business calls through compatible mobile devices, helping maintain continuity between departments and locations.
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Network Security and Business Continuity
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Hotel operations depend on interconnected systems, including reservations, property management, payment terminals, staff devices and guest services. Network failures or unauthorised access can disrupt operations and expose sensitive information. Metrocom can coordinate appropriate network equipment, firewall solutions, network separation, resilient connectivity and backup options. Guest Wi-Fi, staff systems and business-critical devices can be designed with appropriate separation and access controls, helping reduce exposure and support operational continuity.
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Integrated Technology Project Management
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Hotel technology projects often involve several systems, contractors and installation stages. Poor coordination can result in delays, duplicated costs, compatibility issues and disruption to guests or staff. Metrocom can coordinate the telecommunications component of new hotel developments, refurbishments and technology upgrades, bringing connectivity, phone systems, Wi-Fi, cabling, mobile and CCTV together under one managed project.
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Conference, Meeting and Event Connectivity
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Hotels hosting corporate meetings, conferences and events need dependable Wi-Fi, internet access, communications and suitable network connections for presenters, delegates and event equipment. Metrocom can provide business-grade connectivity, Wi-Fi coverage and supporting data infrastructure for meeting rooms, conference facilities and function spaces. Solutions can be designed around anticipated device numbers, event requirements and the hotel's wider network.
Recommended Hotel Telecommunications Solutions
Business-grade fibre internet connectivity
4G/5G internet failover and backup connectivity
Cloud-based business phone systems
Hotel reception and reservations call management
Auto-attendants and customised call routing
Call queues, transfers and direct dial numbers
Voicemail-to-email and after-hours call handling
Guest-room telephone solutions
Business-grade Wi-Fi design and installation
Guest Wi-Fi networks and secure staff networks
Wi-Fi coverage throughout guest rooms, reception, restaurants and conference facilities
Certified structured data cabling
Electrical cabling and network infrastructure
Network equipment supply, installation and configuration
CCTV security systems and supporting infrastructure
Business mobile plans and staff mobile communications
Cloud phone applications for mobile and desktop devices
Network security infrastructure and firewall solutions
Network segmentation and access control
Business continuity and connectivity backup solutions
Multi-building and multi-site network connectivity
Connectivity for hotel property management and booking systems
Network infrastructure for restaurant point-of-sale systems
Conference room and event connectivity
Video conferencing and meeting room connectivity
Emergency and operational communications infrastructure
Telecommunications planning for new hotel developments
Technology upgrades and hotel refurbishment projects
End-to-end telecommunications project management
Supplier and contractor coordination
Installation, configuration, testing and system handover
Ongoing telecommunications support and maintenance